Monday to Thursday 9:00am – 4pm

Friday 9:00am – 5:00pm

Saturday 9:00am – 3:00pm

Yes, Afterpay is available at Terracotta Store! We understand the convenience of flexible payment options, and Afterpay allows you to shop for your favourite styles and accessories now and pay later in four interest-free instalments. Happy shopping!

As the owner of Terracotta, I am passionate about curating a unique collection of pieces that celebrate women of all styles, personalities, and lifestyles. I carefully select each item with a focus on quality fabrics, timeless style, flattering cuts, and fashion-forward details that make every piece feel special. At Terracotta, I believe great style should be accessible, wearable, and designed to last. I prioritise quality materials, affordability, and pieces that offer exceptional value, helping women create a wardrobe filled with versatile staples and standout items that reflect their individuality. My goal is to bring together a carefully considered collection that inspires confidence and allows every woman to express her own unique style.

Absolutely! At Terracotta Store, we believe in creating a safe and relaxing space where you can freely express your style. While we encourage our customers to take their time and enjoy the experience, our knowledgeable staff are always on standby, ready to offer styling advice or assistance whenever you need it. We're here to help, not to hover.

At Terracotta, I have a passion for natural, quality fabrics and carefully selecting pieces that feel as beautiful as they look. I love curating a collection that highlights the beauty, comfort, and versatility of materials such as high-quality cottons, breathable linens, and thoughtfully selected recycled fabrics. I believe clothing should not only look good but also feel wonderful to wear. Each piece is chosen with care, focusing on quality, timeless style, and everyday wearability, while offering women beautiful, affordable fashion that can be enjoyed season after season.

Our return policy is designed with your satisfaction in mind. You have 7 days from the date of purchase to return items and if the item(s) meet our returns criteria, we offer exchange or store credit. Please ensure that the items are in their original condition, with tags attached and accompanied by the original receipt.

The item being returned or exchanged should be in its original condition, unused, and with all original tags and packaging intact.

While our boutique prides itself on the unique, personalised shopping experience we offer in-store, we understand the convenience of online shopping. Our online selection reflects a wide range of our in-store inventory, and we encourage you to visit us in person for exclusive pieces and a more personalised service.

Terracotta Store is more than just a clothing boutique; it is a community and a creative space where women can come together to explore style, express their individuality, and celebrate what makes them unique. The name Terracotta reflects my love for the earth, creativity, and the beauty of handcrafted pieces. Just like creating a terracotta pot, where each piece is carefully shaped, nurtured, and brought to life with intention, I approach every collection with the same care and attention. I thoughtfully curate each item, selecting pieces that have their own character, quality, and story. At the heart of Terracotta is my passion for quality, beautiful fabrics, timeless style, and creating a shopping experience that feels personal and inspiring. I believe fashion is a form of self-expression — a way for women to share their personality, creativity, and confidence with the world. Terracotta is a place to slow down, connect, and enjoy the process of discovering pieces that feel like you. Whether you’re searching for an everyday favourite, a statement piece, or something that simply makes you feel wonderful, my goal is to create a welcoming space where every woman feels valued and inspired. With genuine care, personal service, and a love for beautiful clothing, I invite you to be part of the Terracotta community — a place where women can celebrate their unique style, creativity, and individuality together..

Absolutely! Our Click and Collect service is designed to make your shopping experience seamless and convenient. You can easily opt for Click and Collect during online checkout or if you prefer to place an order over the phone, just let us know your preference. We'll have your purchase ready within 4 hours maximum, often sooner! Best of all, there are no shipping costs associated with Click and Collect!

When you're ready to pick up your order, please remember to bring along your photo ID for verification. Alternatively, you can provide written communication in the form of an email or by leaving a note during the online checkout process, specifying who will be collecting the item on your behalf. We're committed to ensuring a smooth and hassle-free collection process for you.

Our plan is to offer our loyal customers a loyalty program as soon as possible. Although not yet available, watch this space! We value our loyal customers and want to offer a loyalty program as a way to express our gratitude. Members of our loyalty program will enjoy exclusive benefits, such as early access to sales, special discounts, and invitations to private events. Sign up in-store or online to start enjoying these perks.

We hope these FAQs help answer your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to ensure your shopping experience with Terracotta Store is nothing short of exceptional.

Yes, it is possible to make an order by telephone. Simply call our store on 0481 457 372 Monday- Friday from 9:00am to 4:00pm AWST. After providing us with the details of the item you wish to purchase as well as your billing information, we will process your order. Shipping costs are the responsibility of the customer and will be added to the cost of the order at time of checkout