Monday to Wednesday 9:30am – 5pm

Thursday 9:30am – 5:30pm

Friday 9:30am – 5:00pm

Saturday 9:30am – 4:00pm

Yes, Afterpay is available at Terracotta Store! We understand the convenience of flexible payment options, and Afterpay allows you to shop for your favourite styles and accessories now and pay later in four interest-free instalments. Happy shopping!

Our founder, Michelle Griffiths, personally curates our collection with a focus on quality fabrics, timeless style, classic cuts, and edgy fashion. We prioritise quality material, affordability, and pieces that offer good value for money. Our selection is designed to help you build a capsule wardrobe with versatile, staple pieces that reflect your individual style

Absolutely! At Terracotta Store, we believe in creating a safe and relaxing space where you can freely express your style. While we encourage our customers to take their time and enjoy the experience, our knowledgeable staff are always on standby, ready to offer styling advice or assistance whenever you need it. We're here to help, not to hover.

Michelle Griffiths has a profound love for natural fabrics and is committed to offering a collection that highlights the beauty and sustainability of these materials. Our boutique specialises in high-quality, affordable, beautiful fabrics, that ensure comfort, durability, and timeless elegance.

Our return policy is designed with your satisfaction in mind. You have 7 days from the date of purchase to return items and if the item(s) meet our returns criteria, we offer exchange or store credit. Please ensure that the items are in their original condition, with tags attached and accompanied by the original receipt.

The item being returned or exchanged should typically be in its original condition, unused, and with all original tags and packaging intact.

While our boutique prides itself on the unique, personalised shopping experience we offer in-store, we understand the convenience of online shopping. Our online selection reflects a wide range of our in-store inventory, and we encourage you to visit us in person for exclusive pieces and a more personalised service.

Terracotta Store is more than just a clothing store; it's a destination where fashion, style, and comfort meet. Our founder, Michelle Griffiths, envisioned a boutique that offers a welcoming environment for customers to explore and express their unique style. We encourage you to stay, browse, and enjoy your time without feeling any pressure however, we’re available as soon as you need us. Browse with no pressure, but when you need us, it's our pleasure. Our mutual love for good style, good value and beautiful pieces is what brings us together.

Absolutely! Our Click and Collect service is designed to make your shopping experience seamless and convenient. You can easily opt for Click and Collect during online checkout or if you prefer to place an order over the phone, just let us know your preference. We'll have your purchase ready within 4 hours maximum, often sooner! Best of all, there are no shipping costs associated with Click and Collect!

When you're ready to pick up your order, please remember to bring along your photo ID for verification. Alternatively, you can provide written communication in the form of an email or by leaving a note during the online checkout process, specifying who will be collecting the item on your behalf. We're committed to ensuring a smooth and hassle-free collection process for you.

Our plan is to often our loyal customers a loyalty program as soon as possible. Although not yet available, watch this space! We value our loyal customers and want to offer a loyalty program as a way to express our gratitude. Members of our loyalty program will enjoy exclusive benefits, such as early access to sales, special discounts, and invitations to private events. Sign up in-store or online to start enjoying these perks.

We hope these FAQs help answer your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to ensure your shopping experience with Terracotta Store is nothing short of exceptional.

Yes, it is possible to make an order by telephone. Simply call our store on 0429 931 674 Monday- Friday from 930am to 5:00pm AWST. After providing us with the details of the item you wish to purchase as well as your billing information, we will process your order. Shipping costs are the responsibility of the customer and will be added to the cost of the order at time of checkout